Administrative competencies and confronting conflict in decision-making in government institutions

نوع المستند : المقالة الأصلية

المؤلفون

1 Assistant Professor of social planning - Faculty of Social Work - Helwan University

2 Assistant Professor of Social Planning - Faculty of Social Work – Helwan University

المستخلص

The study aimed to determine the ability of administrative competencies in the face of conflict in decision-making in government institutions (knowledge competencies - skills competencies - values competencies - behavior competencies), and work to determine the decision-making methods in government institutions (negotiation style - confrontation and domination style - positive competition method - persuasion method, focus on common concerns). Identify the difficulties facing administrative competencies in the face of conflict in decision -making government institutions, and reach proposed planning mechanisms that increase the ability of administrative competencies to face conflict in decision-making government institutions.
This study is viewed as a field study, using the social survey method the Director General of the department in the administrative building at Helwan University, as it is one of the government institutions s and their number (34) and also the The study tools consisted of An electronic questionnaire on administrative competencies and facing conflict in decision-making in government institutions, and the study reached the importance of administrative competencies for different levels, and the need for the availability of personal merit for senior management managers, and that there is a positive impact of commitment to the dimensions of administrative competencies in achieving many competitive advantages such as the quality of creativity and the speed of providing service to customers, and the ability to face conflict in decision-making and mechanisms to achieve this.directors of departments and their number (92).

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